Customer Relationship Management

Keep upgrading your business efficiency on Top by using Genic Solution’s powerful Customer Relationship Management System.

Overview

Customers play a major role in running an organization. Critical evaluation of customer support functions suggests that extended support to the customer leads to more and more traffic to the organization and consequently greater business. It opens opportunities to undertake a better position in the market by conforming to customer satisfaction, promised while closing the agreement. The role of management and customer-facing teams is critical to client satisfaction. The team has the potential to realize the demands of the customers and may need the relevant support methods for better relationship management. Our Customer Relationship Management (CRM) software offers huge support, required to carry the true functioning of an organization. The traits of the CRM module are critically designed and tested, to ensure you achieve greater customer satisfaction and positive business growth.

Quote Management

Quote Management

Quote management is designed to automate the process of quote sending and processing. In an orthodox business environment, the customer service is accountable to send the quote to the customer. To which the customer will review and respond accordingly. Why not take this out of your email chains and automate the entire process of quote management through an aesthetically pleasing client portal?

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Contact Management

It is a bit challenging to keep a constant access with the customer and simultaneously manage routine responsibilities. One of the major concern is to successfully establish a connection while keeping the schedule of the stakeholder under consideration. The problem at hand can be resolved through the online service of contact management. This way the service provider and receiver both view each other’s calendars, available slots and book meeting in just one click. Manage good customer support with the accessibility of contacts wherever you are, whenever you need.

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Contact Management
Billing & Invoicing

Billing & Invoicing

Billing and invoicing is a bit time taking process that managers and storekeepers go through several times a day. Cut down on the hassle of manual billing and invoicing and take it all to online platform that guarantees greater efficiency with zero errors. Genic Solution CRM is your road to accurate billing and invoicing.

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Lead Management

Lead management is a skillful process to apply the essential techniques to gather attention of relevant audiences to view and endorse what your company has to offer. CRM contributes greatly in the process of managing, tracking and driving more traffic to the products and services.

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Lead Management
Product and Services Management

Product and Services Management

Customers are more demanding than ever, and they like all the information available instantly, be it features, equipment price, service charge or lead time. A simple word document simply cannot handle all this information. Display your product in the best way out there because spreadsheet days are long done. The Product and Services Management feature keeps your entire product catalogue in one place, always up-to-date, so you can send it to your client right away, without wasting a single minute searching for the latest version with updated prices.

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Third Party Integration

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*80% Grant

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