Whether your small local e-commerce business is just getting started or you have a multi-national powerhouse, delivery management has everything to do with process improvement.
Be it a 3PL or an in-house logistics department, the survival code is one: continuously seek new opportunities to bring down the cost of delivering items to consumers, with fewer resources (vehicles and drivers, man-hours, fuel consumption) while maintaining excellent customer service. Delivery managers are constantly searching for tools and tactics to improve their KPIs and scale up their business.
Delivery management is the roadmap to guarantee packages are efficiently and effectively moved from one site to the next. It is sometimes called fleet management or Dispatch management as well.
Delivery Management Software lets you manage all phases of your delivery processes, from assigning delivery jobs, real-time tracking, route planning, and getting electronic proof of delivery. Moreover, it also lets your customers monitor the status of the delivery of their items through push notifications.
Such management software promotes workforce productivity by leveraging intelligent scheduling and paperless workflows, which consequently optimizes operational inefficiencies. Plus, a comprehensive delivery management system automatically allocates tasks to the drivers – DMS takes one major task off of your shoulders. It helps optimize route planning, and obtain digital proof of delivery through mobile app (iOS or Android and Windows). It even has the capability to interact with your existing CRM system for better customer communication and contact management.
With configurable pickup features, you can assure you’ll always know which packages got picked up or when.
Tracking packages with a paper and pen makes it impossible to handle when the order inflow is higher. But why worry when you have the software in place that gets the information right to the workstation.
Delivering the wrong product, taking too long to process and dispatch the order, not knowing the status of the order – these are some of the most commonly encountered situations which are also a direct hit on customer satisfaction. No business should risk its reputation. Have a great track record and never lose a customer due to logistics related shortcomings. Here’s how to you can make it happen: Genic Delivery Management Software
Advanced optimization algorithms can consider constraints like delivery windows, driver schedules, vehicle capacity, and even traffic patterns to advise the ideal route for drivers. Route optimization can also give projected arrival times that can be used for internal and customer communication objectives.
Running an on-demand delivery business on a large scale necessitates automating the dispatching procedure to some extent. On the contrary, planned deliveries employ go-ahead route optimization for which the organization should have the orders ready to dispatch as soon as the new order comes in. Instead of trying to fight a tsunami of incoming orders, 3PLs employ automated dispatching. This properly distributes orders to nearby drivers who can execute the job within the specified time frame, which is not possible manually. An auto dispatch system provides relief to the delivery manager while guaranteeing client satisfaction at the same time.
Is the driver on his way to the next delivery or has he mistakenly taken the wrong route and is traveling in the opposite direction? Is he stuck in traffic and will be late for the next delivery? Real-time visibility of the vehicle position can help dispatchers recognize where a driver might be able to conserve precious resources, and prevent costly delays. Customer support teams also make use of vehicle tracking features to inform customers when their delivery will likely be completed. Vehicle monitoring technology is an excellent feature to provide their clients with insights to their order process as they wait for their delivery.
This remarkable feature entails collecting customer’s confirmation upon receiving the package. It can also involve taking a snapshot of where a package was left, as a proof of delivery and to be shared with the customer if unavailable at the time of delivery.
Advanced delivery systems make use of 2D barcode technology, where particulars of every package is encrypted in a unique barcode, which is applied on the package itself. This ensure only the right package is delivered to a particular place. This chain of evidence is especially crucial for medications and other sensitive items.
Reducing liability costs: By tracking the parameters of your fleet and the conduct of your drivers, businesses are typically able to cut insurance costs by providing their brokers with accessibility to this data.
Did you ever think that the dispatchers, your driver and the recipients, could be connected all at the same time? All of this is true. It only takes a full-fledged delivery management system to do so. In the old days, the dispatchers would issue duties, and the drivers would fulfill tasks. However, it is vitally essential to promote communication among team members in this fast paced world. If a driver is having problems finding a drop-off site or contacting a customer, their initial call is generally to their dispatcher or recipient for help. Getting instructions and delivery updates well in time is one of the essential components of delivery management. Besides, this communication channel enhances user experience by displaying additional information of the driver’s position and current delivery.
Losing track of drivers on the job is a true nightmare. But it’s a common thing to happen, mainly when there are so many duties to manage during peak cycles or rush hours.
That’s why visibility is vital to the quality assurance of any service. But how can you acquire visibility over the entire route of the operation?
The Delivery Management Software gives you that critical bird’s eye view of the entire delivery process, from start to finish. You can get a clear view of what’s occurring live on the ground and what will happen at every point of every service. Moreover, there are mobile apps (Android and iOS) for drivers following our operator driver tracking, performance monitoring dashboard, and real-time updates available in actuality. It gives you meaningful intelligence at all times and enables you to handle all your resources effectively and efficiently.
The combination of live delivery and driver tracking statuses across the long last mile helps you proactively evaluate performance within delivery schedules, client requests and maintain communication in perspective and up to date.
By integrating a delivery tracking system in your operations, company owners can ensure that their clients and workers are aware of the movements of the fleet and delivery personnel. By having precise information of the exact location of orders and vehicles, and when they are going to reach their final destinations, you can increase customer satisfaction immensely. One of the most brilliant feature that can fuel customer’s anticipation is constant status updates. It is a unmatched source of contentment to the customers
Delivery tracking system gives an outstanding combination of two-way interaction that opens doors to greater efficiency, leading to a swift and uncompromised delivery procedure. It, in turn, leads to higher customer satisfaction, enhanced customer loyalty, yields good customer referrals, and repeated clients.
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Finding the right delivery management system? Here are some of the questions most companies ponder upon while deciding which software solution to procure
Your delivery plan. It has everything to do with the distribution of your goods – from how you present the delivery details on your eCommerce site and in your advertising, right down to the item that arrives on the door.
“ROI is basically a measure of the efficiency used to assess the performance of an investment which aims to directly quantify the returns on a given investment, compared to the investment’s cost.”
ROI is one of the most typical worries people encounter. Perhaps, the practical use of the delivery management software to your organization can quickly produce a tangible return on investment through repeated customers, increase client base, ease of managing order and an increase in order handling capability.
The multi-drop routing technology guarantees to deliver your items at a much faster pace. You may also be able to send customers’ pre-delivery alerts with an expected delivery time and a link for monitoring the driver’s path to make the client experience even more customized. All this will ensure that your customers feel valued and most important, choose to use your service again and suggest your business to their friends and family.
When you come across delivery management software for your new business, you will find numerous options available for you. Perhaps, not all can serve you according to your needs. So, it is better to grab complete information about the specific tool and understand your requirements before selecting any tool.
Find more about Genic Delivery Management Software