Customer Relationship Management – FAQ

Find the answer below and solve all your queries related to our CRM software.

Frequently Asked Question

 

Businesses run better when crucial questions are answered. Check out the FAQ section below to resolve all your queries.

A Customer Relationship Management (CRM) system does everything that can guarantee an efficient customer experience. From storing customer information to handling quotations, a CRM system like ours can help you in managing all the existing and prospective customers without a glitch.

Sure is! Regardless of the size, demographics, or psyche of your customers, CRM can increase efficiency in your business, make your operations more productive, and reduce costs. With valuable business insights and automation, you can do everything proficiently.

Not at all. You should know how to use basic internet applications and computers. We will provide all technical training if needed to make sure you can use the system in the best possible way. Our talented customer service team can help you out in case of any issue.

If you don’t know whether your business needs CRM or not, you need to reevaluate the performance of your operations. If your teams are unable to cooperate, you are losing sales, you are unable to keep track of customer data, decisions take a very long time, or customers frequently complain about your service, then you need CRM.

Yes. You can contact our customer service team for more information. A free trial will help you identify how are tech solution can benefit your overall business.

CRM system stores and manages all your customers’ information on a single platform. It helps your business in building a strong relationship with clients, streamline business processes and increase profits.

Yes, your data is completely safe with us. By utilizing frequent security updates and modern computer servers, we keep your data safe and secure through latest in-line encryption methods.

CRM improves workflow by reducing the burden on your employees and streamlines the sales process. When the tasks are automated by software, employees can spend more time engaging with their customer. With this, they will know what the customers are expecting that will in return help them with closing deals more efficiently.

Yes, genic teams CRM generate more leads by providing you insights about customers’ demand in the most comprehensive manner.

The inherent benefits of this software suite are:

Increase profit levels

Boost customer relationship

Improves customer service

Effective communication

Informed decision-making

Saves time and money

Yes, it improves customer experience by using tools that anticipate their needs and make them feel valued, the software works exceptionally well in customer contact management.

No two business are same. Similarly, no two projects are same. Genic teams CRM is capable of customization according to your business requirements.

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